Shipping policy

Updated April 2026

Overview

Elysora ships products to customers in the United States and select international destinations. All orders are subject to the shipping terms outlined below.

Where specific products are unavailable for shipping to your country due to local laws, regulations, ingredient restrictions, carrier limitations, or other applicable requirements, you will be notified at checkout before payment is processed.

United States Shipping

Processing Time

All US orders are processed within 1 to 2 business days after payment confirmation, excluding weekends and public holidays.

Orders placed after 12:00 PM EST may be processed on the following business day.

Processing times refer to the time required to prepare your order for shipment and do not include carrier transit times.

During periods of high order volume, promotional events, holidays, or other exceptional circumstances, processing times may be slightly longer.

Shipping Methods and Estimated Delivery

Shipping Method Estimated Delivery Notes
Standard Shipping 5 to 7 business days Free on all orders
Expedited Shipping 2 to 3 business days Additional charge applies. Calculated at checkout.
Overnight Shipping 1 business day Available on qualifying orders. Calculated at checkout.

✓ Free Standard Shipping on All US Orders

Every eligible US order qualifies for free standard shipping, regardless of order value.

No minimum purchase amount is required.

Expedited or overnight shipping options, where available, may incur additional charges that will be displayed at checkout before payment is completed.

US Shipping Coverage

We ship to all 50 US states, Washington D.C., and select US territories, including:

  • Puerto Rico

  • Guam

  • US Virgin Islands

  • Northern Mariana Islands

PO Boxes and APO/FPO/DPO military addresses are accepted for standard shipping where supported by the applicable carrier.

Certain expedited shipping methods may not be available for PO Boxes, military addresses, territories, or remote locations.

International Shipping

Countries We Currently Ship To

Elysora currently ships to select international destinations.

Delivery times and shipping charges are calculated at checkout based on your destination and selected shipping method.

Region Countries
North America Canada, Mexico
United Kingdom England, Scotland, Wales, Northern Ireland
European Union / Europe Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
Asia Pacific Australia, New Zealand, Singapore
Middle East United Arab Emirates, Saudi Arabia

If your country is not listed as an available destination at checkout, we may not currently be able to ship to your location.

We may expand or modify our international shipping coverage at any time.

The availability shown during checkout represents the most current shipping availability for your destination.

International Delivery Estimates

Destination Estimated Delivery Notes
Canada 5 to 10 business days Duties and taxes may apply at the border
United Kingdom 7 to 14 business days UK import charges may apply
European Union 7 to 14 business days Import VAT and duties may apply
Australia and New Zealand 10 to 18 business days GST and import duties may apply
Middle East and Other Supported Destinations 10 to 21 business days Local duties and taxes may apply

Delivery estimates begin from the date your order is shipped, not from the date the order is placed.

International delivery times are estimates only and may vary due to circumstances outside Elysora's control, including:

  • Customs clearance

  • Import inspections

  • Local postal service delays

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Local disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen transportation issues

Elysora is not responsible for delays caused by customs authorities, postal services, shipping carriers, government agencies, or circumstances outside our reasonable control.

International Shipping Charges

International shipping charges are calculated during checkout based on factors including:

  • Destination country

  • Shipping address

  • Order size

  • Package weight

  • Selected shipping method

  • Applicable carrier rates

The applicable shipping charge will be displayed before you complete your purchase.

Elysora does not intentionally add undisclosed shipping charges after checkout.

Please note that import duties, customs fees, VAT, taxes, brokerage fees, or similar government-imposed charges are separate from Elysora's shipping charges unless expressly stated otherwise during checkout.

Product Availability by Country

Certain Elysora products may not be available for shipment to particular countries or jurisdictions due to differences in local laws, regulations, product requirements, ingredient restrictions, customs rules, or carrier limitations.

Product availability may therefore vary based on the destination selected during checkout.

⚠ Product Availability at Checkout

  • If a product in your cart cannot legally or operationally be shipped to your selected destination, you may be notified during checkout.

  • A restricted product may need to be removed from your cart before you can complete your purchase.

  • The inability to ship a particular product to a destination does not necessarily indicate a technical checkout error.

  • Shipping restrictions may reflect local regulations, customs requirements, product restrictions, carrier limitations, or other applicable requirements.

We review international product availability periodically.

As regulations, product formulations, logistics arrangements, carrier services, and applicable requirements change, product availability by country may also change.

Please refer to the information displayed at checkout for the most current availability for your destination.

Customs, Duties, and Taxes

International shipments may be subject to:

  • Import duties

  • Customs charges

  • Value-added tax (VAT)

  • Goods and services tax (GST)

  • Brokerage charges

  • Administrative processing fees

  • Other taxes or government-imposed charges

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee charged by Elysora.

Elysora does not control the amount of customs duties, taxes, or fees imposed by authorities in the destination country and cannot guarantee or predict the amount that may be charged.

Customs policies vary significantly between countries.

For more information about potential charges, we recommend contacting your local customs or tax authority before placing an international order.

Failure or refusal to pay applicable customs duties or taxes may result in the shipment being delayed, refused, returned, abandoned, or destroyed in accordance with local procedures.

Additional costs resulting from refusal or non-payment may be deducted from any refund where permitted by applicable law.

Order Tracking

Once your order has shipped, a shipping confirmation email containing your tracking information will generally be sent to the email address provided during checkout.

You may use the provided tracking number to monitor your shipment through the applicable carrier's tracking service.

Tracking information may take some time to become active after your shipping confirmation email is sent.

For international shipments, tracking availability and frequency of updates may vary after the package enters the destination country's postal or delivery network.

A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

Elysora is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of inaccurate or incomplete information provided by the customer, including:

  • Incorrect street addresses

  • Missing apartment or unit numbers

  • Incorrect postal or ZIP codes

  • Incorrect names

  • Incorrect cities or regions

  • Incorrect countries

  • Invalid telephone numbers where required for delivery

If you notice an error after placing an order, contact us at support@elysora.com as soon as possible.

We will make reasonable efforts to update the information if the order has not yet entered processing or fulfillment, but we cannot guarantee that changes can be made after an order has been submitted.

Address Changes

Once an order has been processed, fulfilled, or handed to the shipping carrier, we may no longer be able to modify its delivery address.

If the carrier provides an address-change or delivery-management service, you may be able to request changes directly through the carrier.

Any additional carrier charges associated with an address change may be the customer's responsibility.

Lost, Damaged, or Missing Orders

If your order has not arrived within the estimated delivery window, or if your package arrives damaged, please contact us at support@elysora.com within 30 days of the estimated delivery date.

Please provide:

  • Your order number

  • Your full name

  • Your shipping address

  • A description of the issue

  • Photographs of the package and product where applicable

  • Any relevant tracking information

We may initiate an investigation with the applicable shipping carrier.

Depending on the circumstances and outcome of the investigation, Elysora may arrange a replacement, refund, or other appropriate resolution.

Refunds and replacements are subject to our applicable Refund Policy and any rights available to you under applicable law.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, we recommend that you:

  1. Check around the delivery location, including entrances, porches, mailrooms, reception areas, and other secure locations.

  2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

  3. Allow up to 48 hours after the carrier marks the shipment as delivered, as some carriers may update tracking shortly before final delivery.

  4. Contact the shipping carrier for additional delivery details.

  5. Contact us at support@elysora.com if the package still cannot be located.

Where appropriate, we may initiate a carrier investigation before determining whether a replacement or refund is available.

Carrier tracking confirmation may be considered evidence of delivery, subject to applicable law and the circumstances of the shipment.

Damaged Packages

If your shipment arrives visibly damaged, please retain:

  • The shipping box or mailer

  • The product packaging

  • The damaged item

  • Shipping labels

  • Any packing materials

Please take clear photographs and contact support@elysora.com as soon as possible.

This information may be required to submit a carrier claim or assess your eligibility for a replacement or refund.

Delivery Delays

Shipping and delivery dates provided on our Website, at checkout, or in order confirmation communications are estimates unless explicitly stated otherwise.

Elysora cannot guarantee carrier delivery dates.

Delays may occur because of circumstances including:

  • Severe weather

  • Carrier disruptions

  • Customs processing

  • Government restrictions

  • High seasonal shipping volumes

  • Labor disruptions

  • Natural disasters

  • Public holidays

  • Transportation interruptions

  • Incorrect delivery information

Elysora will make reasonable efforts to assist customers experiencing significant shipping issues but is not responsible for delays outside our reasonable control.

Refused and Unclaimed Packages

If a shipment is refused, unclaimed, or returned to sender because the recipient failed to accept delivery, failed to collect the package, provided incorrect information, or failed to pay applicable customs duties or taxes, additional shipping or handling charges may apply.

Where permitted by applicable law, these costs may be deducted from any refund issued after the returned package has been received and inspected.

Original shipping fees and import-related charges may be non-refundable.

Contact

For shipping-related questions or assistance, contact us at:

Email: support@elysora.com

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

This Shipping Policy was last updated in April 2026.

Elysora reserves the right to update, revise, or amend this Shipping Policy at any time where permitted by applicable law.

The current version of this policy will be available at:

https://elysora.com/pages/shipping-policy