Last Updated: 04/16/2026

30-DAY MONEY-BACK GUARANTEE

At Elysora, we stand behind the quality of our products. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility for Refunds

To be eligible for a refund, ALL of the following conditions must be met:

• Refund requests must be submitted within thirty (30) days of the confirmed delivery date.

• Requests made after thirty (30) days from the confirmed delivery date are not eligible and will not be approved.

• Shipping and handling fees are non-refundable under any circumstances.

• Items must be returned in unused, unopened condition in their original packaging.

• Return shipping costs are the customer’s responsibility unless the item received is defective or incorrect.

REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE THIRTY (30) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL BE DENIED. NO EXCEPTIONS.

2. Non-Eligible Refund Requests

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside the 30-day guarantee period.

• Subscription renewals or recurring charges processed after the 30-day window from the original delivery.

• Orders that have already been processed or fulfilled once the 30-day period has passed.

• Requests made outside the stated policy terms regardless of reason.

No exceptions are made beyond the 30-day money-back guarantee.

Carrier delivery confirmation constitutes conclusive proof of delivery and establishes the start of the 30-day refund window, even when the delivery does not require a signature.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

If your order includes a subscription, the 30-day money-back guarantee applies only to your first shipment.

It is the customer's sole responsibility to manage or cancel the subscription within the 30-day guarantee period.

Subscription renewals that occur after this window are not eligible for refunds under any circumstances.

Failure to cancel prior to a renewal billing date does not constitute grounds for a refund.

Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.

3.2 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED.

You will be charged through your selected payment method every thirty (30) days, or according to your selected delivery cadence.

By submitting your initial order, you expressly agree to the terms of the automatic renewal and acknowledge that you understand and accept this subscription policy.

3.3 Cancellation

You may cancel your subscription at any time.

To avoid a recurring charge, you must cancel your subscription at least twenty-four (24) hours before your next scheduled billing date.

To cancel your subscription, contact us at support@elysora.com or use your customer account portal where available.

All cancellations are effective as of the last day of the current billing period.

No refunds will be issued for renewal charges that have already been processed at the time of cancellation.

3.4 Billing Information

You are responsible for providing current, complete, and accurate billing and account information for all purchases made through Elysora.

You are responsible for promptly updating your information, including your email address, billing address, payment method, and payment card expiration date, to ensure your account remains current and transactions can be completed.

Changes can be made through your customer portal where available or by contacting support@elysora.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@elysora.com within forty-eight (48) hours of delivery.

Your request should include:

• Your order number.

• A description of the issue.

• Clear photographs showing the damaged, defective, or incorrect item.

You do not need to return the damaged item unless specifically requested by our customer support team.

Following review of your claim, Elysora may send a replacement at no additional cost or issue a full refund at our discretion.

This remedy is available in addition to, and does not affect, your eligibility under our 30-day money-back guarantee.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of completing your purchase by contacting support@elysora.com.

Once an order has been processed, prepared for fulfillment, or shipped, it can no longer be cancelled.

If your order has already been shipped, the standard 30-day money-back guarantee and return conditions outlined in this Refund Policy will apply.

A $2.00 administrative processing fee may apply to order cancellations to cover payment and processing costs.

6. How to Request a Refund

To submit a refund request within the eligible 30-day period:

1. Email support@elysora.com with your order number and the reason for your refund request.

2. Our customer support team will review your request and respond within three (3) business days.

3. If a return is required, you will receive return instructions and the applicable return address.

4. Once your return has been approved, ship the item using a reliable carrier that provides tracking.

5. The item must be securely packaged and returned in its original packaging.

6. Approved refunds will be issued to the original payment method used for the purchase.

7. You will receive a confirmation email once your refund has been processed.

Refunds for returned products will generally be processed within ten (10) business days after the returned item has been received and inspected.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.

Elysora has no control over processing times imposed by banks or payment providers.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, please contact support@elysora.com so that we can initiate an investigation with the applicable shipping carrier.

Refund or replacement eligibility for lost or undelivered packages will be determined following completion of the carrier investigation and remains subject to the applicable 30-day period calculated from the confirmed or estimated delivery date.

Elysora is not responsible for packages that are lost, delayed, or undeliverable because the customer provided incorrect or incomplete shipping information during checkout.

Customers are responsible for ensuring that all shipping information is accurate before submitting an order.

8. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests.

Return shipping costs are the responsibility of the customer unless the product received was defective, damaged, or incorrect.

Where Elysora determines that an item was defective, damaged, or incorrect, Elysora will cover the applicable return shipping costs or provide an alternative remedy.

Original shipping and handling charges are not included in refund amounts unless otherwise required by applicable law.

9. Policy Amendments

Elysora reserves the right to update, revise, or amend this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication of the updated Refund Policy on our website.

Your continued use of our website or purchase of products following publication of an updated Refund Policy constitutes acceptance of the then-current version of this policy.

10. Acknowledgment of Policy

BY PLACING AN ORDER WITH ELYSORA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND POLICY IN THEIR ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, EXCLUSIONS, RETURN CONDITIONS, AND SUBSCRIPTION TERMS.

Contact Information

For all refund, return, cancellation, and subscription inquiries, please contact us at:

Elysora Welness

Email: support@elysora.com